RETURNS & EXCHANGES
RETURNS
We apologise for any inconveniences caused, however DEROL Cosmetics is not liable to accept Returns of Products, due to Health & Safety guidelines.
This rule also means any product cannot be Returned due to Change of Mind.
EXCHANGES
WHAT IS THE TURN-AROUND TIME FOR EXCHANGES?
DEROL Cosmetics requests that all Exchanges are strictly processed within 14 days of receiving your parcel. Unfortunately at this point in time, we do not accept Exchanges after this time frame.
HOW DO I EXCHANGE MY PRODUCT?
Should you go ahead with Exchanging your Product, please email our Customer Service team first. We request that you include your Order Number, Proof of Purchase & an Image of the item you request to Exchange. The DEROL team does not accept Exchanges without a Proof of Purchase.
IN WHAT CONDITION SHOULD MY PRODUCT BE EXCHANGED IN?
Should you proceed to requesting an Exchange for a product of equal-to-lesser value, our team is happy to accept the Exchange. We Only accept an Exchange of Product if the Product is still within it's original condition. This means the Product is unopened and unworn. We do not accept Exchanges due to Change of Mind or human errors completed within the Ordering Process.
DO YOU COVER THE DIFFERENCE IF I EXCHANGE FOR AN ITEM OF LESSER VALUE?
Due to the nature of our back-end system, at this stage we are unable to cover the pricing difference of your Product. We encourage that you choose a Product of equal-to-lesser value.
WHAT IF I HAVE ORDERED A PRODUCT AND RECEIVED THE WRONG SHADE?
If you have ordered a product and received the incorrect shade; the DEROL Cosmetics team invites you to contact our Customer Service team as soon as possible. We also request that you adhere to our Exchange Process explained above.
FAULTY OR DAMAGED GOODS.
DEROL Cosmetics will accept the Exchange of Faulty or Damaged goods within 14 days of purchase. Although our quality control team ensure that our high standards of production are met, in the rare occasion that you may receive a Faulty or Damaged good, we request that you contact our Customer Service team immediately and follow our Exchange procedures explained above.
PROMOTIONS.
Due to the unexpected nature of our Promotions, DEROL Cosmetics does not accept Exchanges for goods purchased within a period that is within 24 hours or prior to a Promotion launching Online.
SALE ITEMS.
At this point in time, we do not accept Exchanges on Sale items. We request that should you purchase an item that is reduced, you take this Policy into careful consideration.
EXCHANGE POSTAGE COST.
At this point in time, all Exchange postage is covered by the cost of the customer initially. Once your Exchange product has arrived at our Warehouse and the correct product is ready to be sent out, the DEROL Cosmetics team covers postage cost back to your Postal Address.
WHAT IF YOUR PARCEL GETS LOST IN THE POST?
Due to DEROL partnering with external postal companies, we are not liable for any lost goods during the postal procedure - however should you be concerned with the status of your Shipment, we invite you to contact our Customer Service team.